At Chhavi Creations, we carefully prepare every order before it is dispatched. Please read the following shipping information before placing your order.

1. Shipping Across India

We offer PAN India shipping.

At present, we do not offer international shipping.

2. Order Processing & Dispatch

Our products are thoughtfully prepared and may require different processing times depending on the category.

Co-Ord Sets: Dispatch within 3–4 working days

Indian Wear: Dispatch within 18–20 working days

The above timelines are estimated working-day timelines and begin after the order has been successfully confirmed.

Customized, personalized and made-to-measure orders may require additional time depending on the customization requested. The applicable timeline will be communicated at the time of order confirmation.

3. Delivery Time

Once your order has been dispatched, the courier partner will deliver it to the shipping address provided at checkout.

Delivery time may vary depending on your location and courier service. Delays may occur due to:

• Public holidays
• Weather conditions
• Remote or difficult-to-service locations
• Courier delays
• Unforeseen circumstances beyond our control

The dispatch timeline mentioned above does not include the courier transit time.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Any applicable shipping charges are separate from the product price unless specifically stated otherwise.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared with you through the contact information provided at the time of purchase, wherever tracking is available.

You can use the tracking details to follow the progress of your shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, mobile number and PIN codewhile placing an order.

Chhavi Creations will not be responsible for delays, failed deliveries or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If a shipment is returned to us due to an incorrect address, failed delivery attempts or non-availability of the recipient, additional shipping charges may apply for re-dispatch.

7. Delivery Attempts

Our courier partners may make multiple delivery attempts. Customers are requested to remain available at the provided delivery address and respond to calls from the courier partner when necessary.

For COD orders, the customer must be available to receive and pay for the order at the time of delivery.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please notify Chhavi Creations within 24 hours of receiving the order.

Please contact us with your order number along with clear photographs/videos of the product and packaging.

Claims reported after 24 hours of delivery may not be eligible for resolution.

9. Delayed or Lost Shipments

While we work with reliable courier partners, Chhavi Creations is not responsible for delays caused by the courier company or circumstances beyond our reasonable control.

If your shipment appears to be significantly delayed or lost in transit, please contact us. We will coordinate with the courier partner and assist you with the resolution.

10. Contact Us

For any questions regarding shipping or your order, please contact us:

Chhavi Creations
India
Phone: +91 8923495051
Email: vj.priyanshi@gmail.com