At Chhavi Creations, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase through our Shopify-powered website.

1. Information We Collect

When you browse our website, place an order or contact us, we may collect information such as:

• Full name
• Mobile number
• Email address
• Billing and shipping address
• PIN code
• Order and purchase details
• Information you provide when contacting our customer support

If you request a customized or made-to-measure garment, we may also collect the measurements and customization details necessary to fulfill your order.

We may also automatically receive certain technical information when you browse our website, such as your device type, browser information, IP address and interactions with our website.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Arrange payment and delivery
• Communicate with you regarding your orders
• Provide customer support
• Process returns, exchanges and complaints
• Fulfill customization and made-to-measure requests
• Improve our website, products and customer experience
• Prevent fraud and unauthorized transactions
• Send promotional communications where permitted
• Comply with applicable legal requirements

3. Shopify

Our online store is hosted and operated using Shopify. Shopify provides the technology and infrastructure that allows us to operate our online store, process orders and provide a secure shopping experience.

Your information may therefore be processed by Shopify in accordance with its applicable privacy practices.

4. Payments

Payments made through our website are processed through the payment options available at checkout.

We do not require customers to provide their complete payment credentials directly to Chhavi Creations. Payment information may be processed by the relevant payment service provider in accordance with its own privacy and security practices.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with service providers who help us operate our business, such as:

• Shopify
• Payment service providers
• Courier and delivery partners
• Website and technology service providers
• Marketing or communication service providers, where applicable

We only share information that is reasonably necessary for these services.

We may also disclose information where required by law or where necessary to protect our legal rights, customers or business.

6. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, understand website usage and improve your shopping experience.

Some cookies may also be used for analytics or marketing purposes, depending on the services and features enabled on our website.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Marketing Communications

If you have opted in or where permitted by applicable law, we may contact you about:

• New collections
• Product launches
• Offers
• Promotions
• Events
• Brand updates

You can unsubscribe from promotional communications at any time by using the unsubscribe option provided or by contacting us.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration or disclosure.

However, no online method of transmission or storage can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain your information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes and comply with applicable legal and regulatory requirements.

10. Your Rights

Depending on applicable law, you may have the right to request access to, correction of or deletion of your personal information, or to withdraw consent for certain uses of your information.

To make a privacy-related request, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Chhavi Creations is not responsible for the privacy practices of those third-party websites. We recommend reviewing their respective privacy policies before providing them with your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business, services or applicable laws.

Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way your information is handled, please contact us:

Chhavi Creations
India
Phone: +91 8923495051
Email: vj.priyanshi@gmail.com